INFORMATION

Useful information and sales conditions.

  • Payment by general payment slip. Products for which an order has been concluded can be paid for by payment via a general payment slip in all branches of banks, Post offices. After confirming the order, Vugform forwards the information required for payment by general payment slip via e-mail. All data must be entered correctly in the general payment slip and the payment must be made within the deadline.
  • Payment by internet banking. Products for which an order has been concluded can be paid for via internet banking of any bank in which the possibility of such a method of payment is open. After confirming the order, Vugform forwards all the necessary information to make the payment via e-mail.
  • Payment by proforma invoice (only for legal entities). Legal entities have the option of payment by proforma invoice. After confirming the order, Vugform sends a proforma invoice to the customer’s e-mail address. Upon receipt of payment in accordance with the proforma invoice, the delivery procedure is initiated.
  • Cash on delivery (SELFIE LIGHT RING only). Cash on delivery is paid in cash to the courier, after which you receive a confirmation of receipt and payment of the shipment, and the invoice subsequently to your e-mail address. In case the recipient is unable to receive the shipment at a defined delivery address shipments, the courier leaves a notice of arrival of the shipment.
    * valid only for orders in the territory of the Republic of Croatia
  • The shipping cost is calculated automatically when you purchase the product, after that, you are given an invoice containing the price of the products purchased and the delivery price.
  • Shipping cost will be in the cart with the price of the product.
  • Delivery time of products, which are in stock, in Croatia is within 2 – 5 working days from the date of visible payment, except for products with a special note
  • In case of change of delivery time the buyer will be notified.
  • The warranty on Vugform cosmetic mirrors is 24 months.
  • The limited warranty on the “Selfie ring light” is 12 months.
  • The warranty on the “Diva ring light” is 12 months.
  • Any unauthorized repairs and alterations of the product parts void the warranty.

Zaštita privatnosti opisuje kako Vugform j.d.o.o. postupa s Vašim osobnim podacima koje zaprimi tijekom korištenja internet trgovine. Pod osobnim podacima smatraju se Vaši identifikacijski podaci: ime i prezime, e- mail adresa, kućna adresa ,OIB i telefonski broj, odnosno podaci koji inače nisu javno dostupni, a za koje Vugform j.d.o.o. sazna tijekom korištenja www.vugform.hr internet trgovine.

Vugform j.d.o.o. se obvezuje da će Vaše osobne podatke koristiti samo u identifikacijske svrhe pri korištenju www.vugform.hr internet trgovine, kako bi Vam omogućili korištenje svih pruženih opcija. Vugform j.d.o.o. će Vaše osobne podatke čuvati u tajnosti, neće ih distribuirati, objavljivati, davati trećim stranama (osim u svrhu dostave proizvoda gdje će se proslijeđivati kurirskim službama) na korištenje niti ih na bilo koji drugi način učiniti dostupnima bilo kojoj trećoj osobi bez Vaše prethodne suglasnosti.

Ako ne želite da čuvamo vaše osobne podatke, niti da ih dijelimo s našim partnerima, možete povući vašu privolu putem naše kontakt stranice.

  • If not satisfied with the product purchased in the www.vugform.hr online shop, the customer has the right to make a complaint within the legal deadline.
  • end an e-mail with the note COMPLAINT BY ORDER (Order No.) to info@vugform.hr.
  • In case of a complaint, the customer is obliged to return the product to us within the agreed time. We will consider the complaint valid if the inspection of the product determines that it meets the conditions of a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. In this case, we will replace the product or refund the full amount paid within 15 days of receiving a valid complaint.
  • If we find that the complaint is not valid, if we reject the complaint, the buyer must pay the cost of transport in order for the goods to be sent back to their home address.
  • Repair of products and replacement of worn-out parts, and subsequent installation of additional elements can be done in Vugform j.d.o.o.